Cant download web connect file from suntrust account

QBO file format and try to import the transactions again. If the problem persists, you can visit this article and follow the next troubleshooting steps proceed to Solution 3 : Error: OL after downloading a Web Connect file from an approved bank. Please post here again after contacting us.

I want to make sure this is taken care of and I'll be right here if you need any help with QuickBooks. Stay safe! They are working on the issue and right now only manual workaround is possible on those dates that have check transactions. I am having same issue and tried all the trouble shooting steps. I have problem with only one company file. Other company files also gets feed from Suntrust but they work fine so not sure what the problem is. We'd want to make sure that we get this sorted out so you can import your banking transactions.

I would also suggest reaching out to SunTrust to check if there are any updates coming from them. In the meantime, let me share some steps that can resolve common import errors when using Web Connect.

Here's how:. We are just around the corner if you need more help when working in QuickBooks. We'll make sure everything is sorted out. I have the same issue. I have followed all the disable and able.. Now when I try to reconnect the account, it will not let me. It asks me to change my passowrd, when I try, it tells me wrong password. I have tried calling the help number.

Can someone please contact me asap? I have already followed all the steps to try to correct the Suntrust bank error OL and stil nothing. I am still noy able to download the transactions. The QBDT bank info will not save the banking information. It keeps putting other informatioon in the bank info section. I appreciate the steps you've performed trying to fix the issue, Sweddington. Since the behavior continues after trying the troubleshooting steps, I encourage reaching out to our Support Team team.

This way, a representative can review the root cause of the error and can investigate this further. For more details about our support availability, refer to this article: Contact Support. I'd appreciate if you can update me on how it goes or if you have any questions. I want to make sure this gets resolved. I had the same error and when I called Suntrust, they acknowledged that it was a glitch on their side and said that I had to download transactions on a daily, yes I kid you not, a daily basis!

I laughed out loud as I'm trying to download transactions for 18 months as we picked up a new client. Anyway, I was finally able to get hold of someone at QBs and we were able to isolate the issue. This worked for me and I hope that it works for you too! The issue has to do with Over the Counter checks. Close Notepad and then try to import this qbo file again. You're awesome - I struggled with this error for an hour before discovering your reply.

Would've never thought to check that in all my years of troubleshooting QB. Thank you!! To resolve the Issue. Kindly use a chrome Browser, redownload the QBO file and proceed with the import, Make sure not to rename or change anything in the file. I began having this same problem on Friday, Oct. SunTrust makes it easy to order checks online.

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How do I download Quicken from Quicken. Everything you need to know about your Quicken Subscription. Toggle Notices. Changes to your Charles Schwab accounts. Unexpected Email or Text to verify info. Error Updating Capital One Accounts. Product Version. To activate a Web Connect account: On your financial institution's website, click the option to download your account information as a Web Connect QFX file.

If prompted, click Open. If this is the first time you have downloaded information for this account, or if Quicken cannot determine which account to download the transactions into, you are prompted to identify the Quicken account you use to track this financial information.

If you have set up an existing Quicken account for this account, click Account already exists , then choose the account nickname from the drop-down menu. If you have not yet set up a Quicken account for this account, click Create a new Quicken account , and then click Continue. Click Continue. Your recent account history is downloaded from your financial institution to Quicken.

Depending on the amount of information being sent, you may see a progress bar indicating how much of the transfer is complete. When your recent account history has been transferred, accept the downloaded transactions into Quicken. Was this article helpful?

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